Frequently asked questions
Q: How much do credits cost?
A: Each credit costs £10.00. The cost in credits for each assessment can be found by viewing the credit balance when you are logged in to AOD Connect.
Q: How do I buy credits?
A: Credits are purchased from AOD by the main administrator for your organisation.
Q: What if I do not have enough credits to register an assessment?
A: If you do not have sufficient credits, the system will not allow you to register a team assessment until your credit balance has been topped up.
Q: What if I don’t have enough credits to run all of my sub-group reports?
A: When you select the report symbol to run the reports, a warning message will be displayed if you do not have enough credits available to run the sub-group reports. If you do not wish to wait for your organisation’s credit balance to be topped up, you can use the pencil symbol , to return to the assessment registration and remove the subgroups before running the report.
Q: If I cancel an assessment are my credits refunded?
A: Assessments can be cancelled if a report has not been created. Cancellations incur a small cancellation charge. Credits are re-funded at the time of cancellation to your organisation’s account LESS the cancellation charge. The cancellation charge will be shown on screen at the time of cancellation.
Q: When should I use sub-groups?
A: If a team is larger than 12 we strongly recommend that you consider creating sub-group reports in order to provide richer information about the views of different groups within the team. Sub-grouping is helpful where large numbers of people (usually over 12) are truly members of one team. To be regarded as ‘one team’ all team members should:
- have shared objectives in common
- need to work together to achieve those objectives
- have the opportunity to meet together regularly to review performance
- have one team leader
All team members are asked to respond to the questionnaire about the overall team and the same team leader, but individuals are ‘sub-coded’ so that it is possible to run reports which show how different groups perceive the way in which the overall team is working, for example Doctors, Nurses and Clerical Staff may be found to have different views about the overall team and its effectiveness.
If the team does not meet the 4 requirements above, then they are not regarded as one team and should be assessed as separate teams.
Each sub-group report will incur a fee of 2 credits if part of an ARTP+ assessment or 3 credits if part of an ATPI assessment.
Q: I’d like to produce sub-group reports for only one sub-group within my team, can I do this?
A: If you decide to use sub-groups, all team members must be assigned to a sub-group during the assessment registration. Sub-group reports will, however, only be created for sub-groups where 3 or more responses have been received. You do not currently have the option to run only selected sub-group reports.
Q: I have been given a free assessment, does this include the cost for sub-group reports?
A: Yes, a free assessment allows you to run a complete assessment including unlimited sub-group reports free of charge.
Team Types and Comparison Groups
Q: How do I find a suitable comparison group when registering an ATPI?
A: The ATPI assesses the team in relation to other comparable teams, enabling you to benchmark performance against other teams. The data to create the comparison groups has been built up over the years we have been working with teams using this tool.
By using the drop down tree within the registration process you will be asked to narrow down your selected team type until you the find one which best matches.
Q: What do I do if I can’t find a team type to match the team I am working with?
A: To be reliably useful each comparison group needs data from a minimum of 30 teams. It is therefore only possible to create a new comparison group when sufficient numbers of teams of each type have been assessed.
If, when no further alternatives are available, if you have still not found one that matches please select ‘other’ and give a brief description of the team type. Your team will then be benchmarked against the closest matched comparison group from the level above.
The team types and comparison groups are regularly updated.
Other Frequently asked questions
Q: Who can I contact for help and support?
A: If you have any questions, our team is always happy to help – please email us at firstname.lastname@example.org or call the AOD Connect Helpdesk on 01252 727270. Opening hours are Mon – Fri 9am – 4.30pm (UK time).
Q: How do I find out who the main administrator for my Organisation is?
A: If you are unsure who the main administrator is for your Organisation, please contact the AOD Connect Helpdesk.
Q: Can I see a sample of the reports that will be produced?
A: Sample reports can be viewed via the Team Tools page. Select the appropriate assessment tool to view further information on the tools including sample reports.
Q: Are team member responses confidential?
A: Yes, individual responses are not identified in the reporting process, which reports the average team response. Additionally, neither team nor sub-group reports will be produced with fewer than 3 team member responses, to ensure that individual responses cannot be identified.
Q: Can other users within my organisation see my assessment reports?
A: No. Other users within your organisation can only see summary details of the teams you have registered to complete assessments, not the reported results.