Delivering safe and compassionate care through team development
Barts Health NHS Trust – 2019
AOD Barts Health Case Study
Increasing the effectiveness of senior teams as a key part of the Trust’s improvement journey. An award-winning executive team coaching programme (Super T) for senior leadership, starting with eight teams.
With a staff of 24,500, Barts Health is the biggest of any acute trust in the country. Its group of hospitals provides a huge range of clinical services to 2.5 million people living in east London and beyond.
In 2014, CQC placed the Trust in special measures and NHS staff survey data indicated high levels of bullying and harassment. Since then, a lot has improved at Barts Health, but staff experience has remained a problem.
“We recognised that moving Barts Health sustainably out of special measures depended on the multidisciplinary leadership strength of our senior people and the teams they led,” says Geraldine Cunningham, Associate Director of Culture Change at Barts Health.
“All our data pointed to the need for teams to have protected time, skilled facilitation and team coaching to build team effectiveness. That was the start of Super T!”
