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Culture Assessment Tool

The evidence-based assessment of organisational culture in healthcare 

Culture Assessment Tool

AOD’s Culture Assessment Tool (CAT) is an easy-to-use, evidence-based diagnostic tool.

It supports data gathering at scale from multiple sources and delivers time-efficient insight into key aspects of organisational culture. Respondents are assured of anonymity and confidentiality.

The use of the tool differs between organisations. Some gather data to provide a snapshot of organisational culture at a particular point in time. Others are looking to make comparisons, for example between service areas, directorates or locations. A re-assessment option after 12 to 18 months is invaluable to those taking the longer-term view.

Which aspects of culture does it cover?

With the support of Professor Michael West, the tool has recently been updated to include measures of cross-boundary co-operation, compassionate care and compassionate leadership. See Culture assessment for 2020 and beyond.

  • Values: the degree to which practices within the organisation align with the achievement of the values described in the NHS Constitution.
  • Vision: the degree to which people at all levels are aware of the long term vision and direction of the organisation.
  • Goals and Performance: the degree to which individuals within the organisation have clear agreed objectives which enable effective performance management.
  • Quality and Innovation: the degree to which the organisation’s culture is focused on quality, responds to changing requirements and is supportive of the development and implementation of new and improved ways of working.
  • Team Working: the degree to which effective team and inter-team working is established within the organisation.
  • Compassionate Care: the degree of compassion demonstrated to patients and service users in order to implement effective, helpful actions.
  • Compassionate Leadership: the degree to which people feel that leaders and managers are empathetic and supportive and the extent to which there is a culture of compassion towards staff.
  • Collective Leadership: the degree to which the organisation enables collective leadership, including shared leadership across all levels and collaborative working across service areas.

How we work with you

Our approach is to work with your change management team so that they can lead and deliver the programme of culture change in your organisation.

We will set up and facilitate the running of the assessment, analyse the results and provide you with a written report. Typically this takes three months.


POA. More questions on the CAT? We’re happy to help – call us on 01252 727270.


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